Services & Support

Support that protects your uptime

Lifetime support for your installed base — from a clear view of every asset to engineers on the ground when minutes matter. More than 50 field service professionals, 13+ years of average experience.

MRO Asset Management

See your installed base clearly — then protect it

Know exactly what you run, where the risk sits, and never get caught short on a critical spare.

Installed Base Evaluation (IBE)
01

Field Collection

An ETS field service engineer captures on-site data across plant hierarchy, panels, storeroom and operating environment.

02

Processing

Off-site analysis determines lifecycle risk and inventory status for every installed asset.

03

Delivery

A lifecycle report maps MRO risk across your plant hierarchy, with clear migration priorities.

Product lifecycle status Legacy obsolescence risk Excess & shortage of spare parts Migration priorities
Spare Parts Agreement
“We own and manage your spare inventory for a fixed amount — and replenish it at zero cost.”

Features

  • Fixed monthly / quarterly pricing
  • Flexible overtime cover
  • In-service warranty
  • Zero replenishment cost

Benefits

  • Improved return on net assets
  • Reduced downtime
  • Minimised inventory cost
  • Simplified budgeting
Field service engineer on site
Onsite services

Engineers on the ground when you need them

More than 50 field service professionals with 13+ years of average automation experience, ready to dispatch.

  • Startup & commissioning
  • Emergency dispatch
  • Preventive maintenance
  • System migrations
  • Conversions
  • On-the-job training
  • Fixed-cost service agreements
Performance-based training session
Training services

World-class, performance-based training

Dedicated training professionals building real capability for system integrators and maintenance teams.

  • Certified Schneider Electric training
  • General industrial automation courses
  • Custom curricula for your team
  • Performance assessment & job task analysis
  • Certification on completion
Let’s talk

Let’s keep your plant running

Talk to us about an installed base evaluation, a spare parts agreement, or a fixed-cost service plan tailored to your site.